Jewellery Care & Warranty
Jewellery Care
To keep your jewellery looking its best & prolonged life, we recommend the following care guidelines:
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Remove Jewellery before high impact activities
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Avoid contact with perfumes, lotions, hairsprays, cosmetics, and household chemicals.
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ALWAYS pat dry after exposure to water, especially salt water & chlorine. If exposed to salt or Chlorine water, rinse in fresh water & pat dry.
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Store jewellery separately in a soft pouch or jewellery box to prevent scratches and tangling. It’s best to store your jewellery in the packaging you receive it in.
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Clean jewellery regularly using a soft polishing cloth.
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Handle gemstones and delicate chains with care, as they can be damaged by impact or excessive force. (Don’t tug or pull on your chains, excessive force can lead to snapping & breakage)
Please note that in instances including rings, high impact areas, can lead to plating scratching off. Although our jewellery is waterproof & won’t fade from water exposure, if scratching occurs, the affected area may gradually fade with regular wear depending on individual habits and environmental factors.
Warranty
We stand behind the quality of our jewellery and offer a 6 month warranty from the date of purchase against manufacturing defects, Free repairs & replacement’s within this time frame.
Covered Under Warranty
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Faulty clasps or jump rings due to manufacturing defects. In most cases a free repair will be issued.
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Broken chains resulting from a manufacturing fault. In most cases a free repair will be issued.
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Loose stones caused by a manufacturing defect. In most cases a free repair will be issued.
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Defects in workmanship identified under normal wear conditions (snapping, breaking & loose stones.
Not Covered Under Warranty
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General wear and tear from normal use.
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Scratches, dents, scuffs, and surface marks that occur through regular wear. Including of rings, this is a high impact area & fading from scratches is not a defective product.
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Broken, chipped, cracked, scratched, or damaged stones resulting from impact, accidental damage, misuse, or normal wear.
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Lost stones, Unless deemed a manufacturing fault. Generally occurring after 1 wear. However a repair may be issued, out of generosity & care for our customers.
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Natural tarnishing, oxidation, or discolouration of metals.
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Damage caused by improper care, exposure to chemicals, or failure to follow care instructions.
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Repairs, alterations, or modifications carried out by a third party.
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Lost or stolen jewellery.
Please note that gemstones, crystals, cubic zirconia, and other stones can be damaged by impact or everyday wear. Broken, chipped, cracked, scratched, or lost stones are considered wear and tear or accidental damage and are not covered under warranty.
Need to get in touch about a return or faulty item? Email us on oceantide.co@outlook.com
Please have ready in your email:
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Order Number (online Purchase) or transaction receipt (in person purchase)
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Proof of Damaged Item, subsequent Images & a detailed explanation of the cause of Damage.
